Where do you deliver?
We ship our products worldwide from Kuala Lumpur! We’ve partnered up with DHL and FedEx to ensure that no matter where you are in the world, you can have the chance to experience our products :)
*except to Israel & to private addresses in Russia (please see below)
Shipping to Israel
We are unable to ship our products to Israel due to the fact that our company, being based in Malaysia, does not have any business relationship with Israel. However, you may input the shipping address of any friend/relative of yours in a different country - we can ship your order to that address and they can go on to ship your parcel to you in Israel (do take note that the shipping fee would depend on the country you are shipping it to).
Shipping to Russia
The updated shipping and customs laws by Russia no longer allow us to ship to private individuals and/or addresses. We can only process and ship your order to a university/company address.
SHIPPING150 Discount Code Disclaimer
This code only grants you free shipping for orders above $150 USD (not including shipping fee).
How much does shipping cost and how long will it take?
Shipping costs and times vary according to the destination. For an estimate of shipping times and rates, please check out our shipping information here.
Do you offer express shipping? How long does it take and how much does it cost?
Yes! We’ve got you covered. Please select the ‘Express’ option at checkout if you wish to receive your products sooner. Please refer to our shipping information page here for more estimates depending on your location.
However, please note that our personalised products may take 4-9 days to process. If you would like to expedite the personalisation process as well, please send us your order number, personalisation request, and the date you would need the item by, to: firstname.lastname@example.org
Do I have to pay for customs?
As much as we try to minimise issues relating to customs and import taxes, we however, have no control over them :( If charged, customers are liable for all import duties, customs, and local sales taxes levied by the country where the order is being shipped into. Payment of these charges is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the levy amount as it varies on countries and regulations. We hope you understand!
Can I track my order?
Yes, orders within Malaysia, as well as international orders, can be tracked. Once we ship out your order, we will send you a confirmation email with your tracking link and tracking number to trace your parcel. You may also visit these websites to track your parcel:
FexEx Tracking Portal - DHL Express Tracking Portal - DHL eCommerce Tracking Portal - Poslaju Tracking Portal