Exchange And Refund Policy
Do you offer refunds and exchanges?
I opened my parcel and I didn’t find what I ordered/the products appear damaged.
Oh no! We're really sorry this happened. If we sent you the wrong items or your items appear damaged, please send an email to firstname.lastname@example.org or contact us through Facebook Messenger with the following information:
- Your order number,
- Your full name and shipping address,
- Photos of the product(s) and the packaging boxes it came in,
- A description of the damage/the product(s) originally ordered, whichever applicable.
Please note that any form of product replacement will only be an option within the first month of delivery.
Christy Studio will not be liable for any damage caused by our shipment service providers: DHL Express, FedEx, DHL eCommerce or PosLaju.
May I amend or cancel my order?
Currently, we do not accept cancellation once an order is placed, but we allow order amendments ( personalized & customized details, quantities, shipment methods and other preferences ) to be made within 48 hours after your purchase. Please check our processing and shipping times before ordering if you believe you may need to amend your order.
I received my product, but it looks different to the image on the website.
Please bear in mind that different screens display colours differently - colours on actual Christy Studio products may vary slightly from the image you see on screen.
Certain product information might be displayed in a graphic format for illustration purposes only. We suggest that you contact us if you like to get more information.